In-house average weekday ridership for May was 2,999, up by 5.01% from last year. Supplemental providers average weekday ridership was 400, up by 10.94%. Combined in-house and supplemental providers average weekday ridership was 3,399, up by 5.68%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 25,530 boardings, up 2.72% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.74% for May. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.42%. On-time performance for trips with a desired arrival time was 61.68% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 92.52% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of May, Handi-Van operated 72,536 trips including 7,525 trips that were longer than one hour in trip time. The analysis found that 74.62% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 676 or 8.98% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,234 or 16.40% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 78.42% for May, up by 9.37% from last year.
Over the month of May, reservationists answered 40,804 calls. Of those calls, 95.21% were answered within 3 minutes, and 98.59% were answered in 5 minutes.
| "May FY2025" | "May FY2024" | "May FY2019 Pre-COVID" | "% Change FY 24 to 25" | "11 Month FY2025" | "11 Month FY2024" | "11 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 91,348 | 87,601 | 104,730 | 4.28% | 964,691 | 939,161 | 1,099,610 | 2.72% | 1,197,533 | |
| Average Weekday Ridership | 3,399 | 3,217 | 3,878 | 5.68% | 3,311 | 3,232 | 3,862 | 2.46% | 3,856 | |
| Unique Riders During the Month | 5,669 | 5,495 | 5,922 | 3.17% | 5,601 | 5,389 | 5,813 | 3.93% | 5,810 | |
| Cost per Revenue Hour | $118.41 | $118.52 | $88.08 | -0.10% | $117.16 | $113.78 | $87.39 | 2.97% | $87.76 | <= $90 |
| Cost per Passenger Trip | $55.61 | $55.15 | $39.20 | 0.84% | $55.24 | $53.20 | $39.51 | 3.83% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.20 | $8.14 | $5.88 | 0.70% | $8.13 | $7.82 | $5.85 | 4.04% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.13 | 2.15 | 2.25 | -0.93% | 2.12 | 2.14 | 2.21 | -0.83% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.42% | 2.82% | 4.26% | -0.40% | 2.81% | 3.08% | 4.31% | -0.27% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.56% | 77.30% | 75.45% | 0.26% | 76.90% | 77.86% | 75.89% | -0.96% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.68% | 0.70% | 1.98% | -0.03% | 0.82% | 0.72% | 2.14% | 0.10% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.03% | 0.12% | 0.00% | 0.03% | 0.03% | 0.12% | 0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.74% | 88.43% | 86.14% | 0.31% | 88.50% | 88.78% | 87.99% | -0.29% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.42% | 89.13% | 88.12% | 0.29% | 89.31% | 89.50% | 90.13% | -0.19% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.94% | 0.89% | 1.16% | 0.05% | 0.84% | 0.88% | 0.79% | -0.03% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 61.68% | 60.58% | 60.24% | 1.11% | 58.09% | 56.27% | 60.71% | 1.82% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 74.62% | 74.21% | 67.13% | 0.40% | 73.62% | 73.75% | 68.58% | -0.13% | 68.69% | 50% |
| Excessive Trip Length | 8.98% | 8.89% | 14.55% | 0.10% | 9.45% | 9.07% | 13.24% | 0.38% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.16% | 4.23% | 4.41% | -0.07% | 4.28% | 4.20% | 4.44% | 0.09% | 4.44% | < 5% |
| Advance Cancellation Rate | 21.15% | 21.78% | 22.65% | -0.63% | 21.18% | 20.43% | 23.15% | 0.75% | 23.11% | < 15% |
| Missed Trip Rate | 1.17% | 1.14% | 1.40% | 0.03% | 1.07% | 1.09% | 0.97% | -0.03% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.12 | 2.54 | 1.95 | -16.59% | 2.27 | 2.48 | 1.57 | -8.58% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.59% | 98.21% | 41.59% | 0.39% | 99.22% | 97.99% | 50.94% | 1.23% | 50.30% | 99% |
| Vehicle Availability | 78.42% | 69.05% | 81.74% | 9.37% | 75.95% | 73.09% | 86.37% | 2.86% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
